World Travel Holdings UK Careers

About the role

To develop a top tier People and Development function, to improve the effectiveness and performance of our people across all areas of the business. To ensure that the business attracts, develops and retains colleagues at all levels, to achieve our long-term business goals.

Responsibilities:

People Function

• Develop and implement a detailed People Plan, with supporting budget, objectives and metrics to support the key business strategies and objectives
• Build, develop and motivate a team of People specialists to meet objectives and to establish credibility across the business
• Establish management information and KPIs (internal and external benchmarking) to demonstrate the value of the People function
• Manage the HR budgets (salary, training, communications etc) of c. £200k pa and demonstrate on-going improvements in cost per employee
• Establish yourself as the functional leader, demonstrating skills of a trusted advisor and coach to the leadership team
• Liaise with the WTH parent group HR functions to share best practice and consistency of approach across all People and Development functions

Recruitment

• Ensure WTH is seen as an employer of choice
• Establish reasons why WTH UK is best in class to work for
• Work with Contact Centre Leaders to ensure management of Contact Centre recruitment aligns with overall business process and best practice
• Ensure the effective implementation of all back-office staff recruitment, ensuring it is delivered at the appropriate time, cost and quality
• Work with the senior managers to identify management recruitment needs and recommend and implement appropriate resourcing approaches

Training and Development

• Ensure effective delivery of new starter training and induction to improve new starter retention and performance within the first 6 months in the business
• Work with Contact Centre Leaders to ensure their management of Contact Centre new starter training and induction aligns with overall business process and best practice
• Identify group training and development needs across the business, implement and source appropriate training solutions to give all employees the right skills and competencies to perform their job effectively
• Develop management capability within the business, including establishing management frameworks, coaching and guiding senior managers
• Supporting the Directors in identifying future needs and solutions
• Make effective use of internal and external resource, to deliver training needs within budget

Staff Performance, Engagement and Retention

• Develop and implement effective staff engagement and internal communications approaches to improve two-way information, understanding and engagement at all levels
• Coach, advise and develop managers, including Senior Managers, on performance and motivation to get the best from all levels of staff through effective performance management
• Implement, analyse, communicate and take actions to improve the engagement and retention of staff and managers

Pay and Rewards

• Develop and implement appropriate pay and rewards mechanisms to ensure staff receive appropriate, timely and fair remuneration

Policies, Process and Administration

• Ensure the efficient delivery of HR processes and administration, including identifying opportunities for step changes in these to support business growth
• Ensure that WTH complies with our people legal and moral obligations, through the development and implementation of effective policies and processes

Organisation Design and Culture

• Work with Directors to develop structures to support current business needs and future growth
• Act as champion for desired values, culture and behaviours across all areas
• Develop, implement and communicate new HR and Training approaches, policies and processes to maximise effectiveness and engagement of all staff

Skills and Experience

Requirements

• Experience of multiple aspects of People Management, Human Resources, Training and Management Development across both operational and support functions
• Significant leadership experience, with the ability to juggle multiple priorities and projects, including leading long-term projects and cross functional teams
• Excellent planning and organising and attention to detail
• Experience of people development approaches, best practice and theories
• Excellent written and verbal communication skills
• Proven ability to challenge and coach senior managers in a constructive way
• Able to balance legal and process requirements with the needs of a rapidly growing and decisive business
• Ability to use benchmarking and MI tools to drive performance improvements within own function and across the wider business
• Evidence of commercial understanding or budget management

The Person

• Reporting to the Managing Director, you will be expected to interact with the Directors and Senior Managers, showcasing skills as a people leader not simply a reactive implementer.
• With exceptional influencing skills the focus will be making step changes, rather than implementation of smaller initiatives. Demonstrating hands-on delivery and developing your own priorities as well as responding to business requests.
• The ability to cope with multiple priorities, across all aspects of human resources and training is a must, as is the ability to manage short term day to day tactical issues alongside the development and management of larger projects.
• You will be naturally positive and enthusiastic about business change, growth and building a first-class HR function.

Measures of Success

• People and Development KPIs (Eg Attrition, Absence, Cost per hire, employee relations)
• External benchmarking scores with year-on-year improvement (e.g. Times Top 100)
• Delivery of project milestones as per business planning and objectives

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers