World Travel Holdings UK Careers

We currently have vacancies for candidates who can join our team for 6 weeks training in July/Aug. Date TBA. If you have at least 2 years experience in cruise sales then send your CV to recruitment@cruise118.com for consideration.

About the role

We’re looking for sales focused Cruise Sales Consultants who excel in hitting sales targets whilst giving excellent customer service. You’ll be at the forefront of creating unforgettable experiences, selling our customers their dream cruise holiday while delivering exceptional service. This is a fast-paced role for someone who is self-motivated, results-driven, and skilled at managing multiple tasks effectively.

What you will be doing:

• Taking inbound calls and online chats, converting customer enquiries into bookings.
•  Selling a wide range of cruise lines, flights, tours, and ancillary services to match customer preferences.
• Meeting and exceeding sales targets and KPIs.
• Listening to customers’ needs, building rapport, and offering tailored solutions.
• Taking the workload out of booking for customers, allowing them to focus on enjoying their dream holiday.

What we need from you

• Cruise sales experience is essential along with a genuine passion for cruising.
• Dedication to delivering the highest standard of one-to-one personal service.
• Proven track record of meeting and exceeding sales targets.
• Strong ownership of your own development and an eagerness to increase product knowledge.
• Prior homeworking experience is preferred.
• Dynamic packaging experience is an advantage.
• Experience using multiple cruise line booking systems, flight and accommodation systems and a solid understanding of Microsoft Office tools (e.g., Outlook, Excel).

What we offer you

• Salary: £25,467 pa basic plus commission, with a realistic OTE of £35,000 - £40,000 per year.
• Work Flexibility: Choose between hybrid or UK home-based work options.
• Contributory company pension scheme
• Company paid parking permit for hybrid workers.
• 30 days annual leave (22 days plus 8 bank holidays).
• Exclusive discounts on cruises and holidays for you & your family.
• Annual uncapped concession towards your own cruise holiday.
• Discounted travel insurance.
• Paid leave day for volunteer charity work or to participate in a fundraising event.
• Annual attendance bonus.
• Access to an employee discount platform which offers savings on everyday purchases.
• Enhanced maternity and paternity pay.
• Refer a friend bonus.
• Paid day off work for your birthday.
• Ongoing training and development support.

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

Previous applicants from the last 12 months need not reapply.

We are committed to fostering an inclusive and diverse workplace. If you require any reasonable adjustments during the application process or interview, please let us know, and we’ll be happy to accommodate you.

We are now recruiting for candidates who can join our next training group in Mid June. Date TBA. Please send your CV to recruitment@cruise118.com for consideration.

About the role

You will be the main point of contact for our customers once their holiday has been booked by our sales team. Working in a fast-paced, high-volume environment, you’ll support customers primarily over the phone, with some email and webchat communication.

Customer enquiries will range from straightforward questions about cruises, flights, and accommodation to more complex requests such as itinerary amendments and date changes. The role also includes a small administrative element, such as quality-checking bookings and issuing invoices to ensure all details are accurate and meet our high standards. However, this is predominantly a phone-based position within a contact centre setting.

You’ll also have the opportunity to earn commission by identifying and promoting suitable holiday upgrades and additional extras. Your focus will be on resolving customer queries at the first point of contact, while consistently delivering our award-winning concierge service and an exceptional customer experience.

What we are looking for:

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

• Cruise or travel experience – ideally from an online cruise company, retail travel agency, or tour operator where you’ve sold or supported cruise bookings..
•  Customer service excellence – a strong track record in delivering outstanding service and creating memorable customer experiences.
• First-hand travel insight – whether through cruising, working onboard, overseas roles, or simply your own adventures, destination knowledge is a big plus.
• Tech-savvy skills – confidence using multiple booking systems (cruise and airline preferred) plus good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Adaptability – comfortable working in a fast-paced environment, picking up new systems quickly, and keeping accurate records.
• Homeworking background – previous remote or contact centre experience is beneficial.
• Attention to detail – organised, accurate, and reliable in managing bookings and administration
• People skills – the confidence and personality to build rapport quickly with customers over the phone and on live chat.
• Passion for travel – above all, enthusiasm and a genuine love of cruising and travel that you can share with our customers.

What we offer you

• Salary: £25,467 pa 
• Hybrid or homeworking (UK only)
• Equipment provided (Laptop, Headset & Mouse)
• Contributory company pension scheme
• 30 days annual leave (22 days plus 8 bank holidays)
• 40 hours per week. Mon-Fri 9-5.30pm or 9.30-6pm with 30 min lunch.
• Saturdays on a rota basis.1 in 3 Winter Oct-Mar
• 1 in 2 Summer April-Sept
• Sundays 1 in 4 (July-Sept only)
• Company paid parking permit if onsite
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Option to buy/sell annual leave
• Training contributions
   

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

We’re always interested in hearing from talented individuals who are passionate about luxury cruise travel and committed to delivering exceptional customer service. We are particularly keen to connect with experienced luxury cruise sales professionals, ideally with a proven track record of building, managing, and developing their own client base. As our recruitment is driven by business needs, training groups are scheduled on an ad hoc basis throughout the year for candidates who meet our criteria at the time of application. If you would like to be considered for future opportunities, please send us your CV to recruitment@cruise118.com

Passionate about selling Luxury Cruise Holidays? We are looking for individuals who are highly motivated and target driven with the ability to multi-task who are keen to progress and grow with us.

You will be selling our customers their dream luxury cruise holiday whilst ‘delivering a remarkable experience.’

Our Luxury Cruise Concierge are the best in the business!  You will have reduced sales targets for the first few months whilst you settle in. We will also provide you with on-going training, coaching and support.

The Role

• Selling luxury cruise holidays over the phone and online chat across all of our Six Star cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, to create the customers dream holiday.
• Building rapport with your customers, listening to their needs and helping them find the best cruise holiday for them.
• Giving exceptional personalised customer service as standard from first enquiry to after booking and beyond – encouraging repeat customers, and building your own customer database.
• Taking responsibility for your customers, answering queries, and helping them at any stage of the booking process.
• Achieving sales, conversion, and productivity targets.
• Using your personal travel and cruise knowledge and experience to show that you are a cruise expert to gain repeat customers.

What we are looking for:

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

• A genuine passion for selling luxury cruise holidays
•  Previous experience selling luxury cruise holidays is essential
• Previous experience in tailor-making and packaging holidays is preferred, including flights, hotels and land tours, to meet customers’ individual requirements.
• A proven track record of meeting and exceeding sales targets.
• Excellent customer service skills, with a strong focus on delivering personalised experiences.
• A proactive approach to personal development, with a willingness to build product knowledge — including staying up to date with current marketing campaigns to maximise sales opportunities.
• A strong interest in the luxury cruise market, with a commitment to providing customers with exceptional end to end service.
• Excellent IT skills, with confidence using multiple cruise & flights systems and platforms simultaneously.
  Previous homeworking experience.

What you get in return

• Competitive basic salary of £26,231pa with a very lucrative uncapped bonus scheme (OTE £45,000 - £50,000+).
• 22 days holiday, plus 8 bank holidays which increases with service.
• 6 week rolling rota issued in advance.
• Remote, hybrid and office-based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit if office based
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event.
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases.
• Enhanced maternity package
• Enhanced paternity pay.
• Refer a friend bonus.
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen.
• We are passionate – We are approachable and direct and straightforward to deal with.
• We strive to be better – We push for excellence and innovation in everything we do.
• We are connected to our customers – We listen, understand and engage with our customers.

WTH (UK) are an equal opportunities employer and value employee’s wellbeing and mental health.
 

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

World Travel Holdings UK

Chorley | Full-time (40 hours) | Competitive salary + benefits

World Travel Holdings UK is the UK division of the world’s largest cruise agency, home to leading cruise brands including Cruise118, SixStarCruises, and RiverVoyages.

The Role:

We’re looking for an experienced Marketing Manager to lead marketing for our specialist cruise brands SixStarCruises and RiverVoyages.

Working in a fast-paced, ambitious environment, you’ll own the end-to-end marketing strategy - translating brand and commercial objectives into integrated, multi-channel campaigns that inspire customers and drive results. You’ll lead a team of four and work closely with product, CRM, and external partners to deliver creatively elevated, performance-focused marketing.

This role is ideal for someone who understands luxury travel audiences, combines strategic thinking with strong delivery, and has a genuine passion for travel and storytelling.

What you’ll be doing:

• Lead the planning, delivery and optimisation of integrated marketing campaigns across digital, social, email and content
• Develop brand-led campaigns that balance storytelling with commercial performance
• Own social and video strategy, with a strong focus on video-first content
• Lead CRM and customer lifecycle marketing, from acquisition through to loyalty
• Act as a brand guardian, ensuring consistency across all channels and touchpoints
• Manage agencies, partners and cruise line collaborations
• Track performance, report insights and optimise activity
• Lead, coach and develop a high-performing marketing team

What we’re looking for:

• 5+ years’ experience in a Marketing Manager or Senior Marketing role, ideally within travel or tourism
• Proven experience leading and developing a marketing team
• Strong experience delivering integrated, multi-channel marketing strategies
• Understanding of luxury consumers and high-value purchase journeys
• Experience across social, video, content, CRM and digital marketing
• Commercially minded, with the ability to use insight and data to drive performance
• Strong stakeholder management and communication skills
• A passion for travel and brand building

What you get in return

• Salary dependant on experience.
• Hybrid working: 2 days office-based and 3 days home-based. 40 hours per week (Monday to Friday), based in Chorley, Lancashire.
• 25 days annual leave, plus bank holidays, increasing with service.
• Contributory company pension scheme.
• Company paid parking permit.
• Discounts on cruises and holidays for you & your family.
• Annual uncapped concession towards your own cruise holiday.
• Discounted travel insurance.
• Paid leave day for volunteer charity work or to participate in a fundraising event.
• Annual attendance bonus.
• Access to an employee discount platform which offers savings on everyday purchases.
• Enhanced maternity package.
• Enhanced paternity pay.
• Refer a friend bonus.
• Paid day off work on your birthday.
• Training contributions.

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen.
• We are passionate – We are approachable, direct and straightforward to deal with.
• We strive to be better – We push for excellence and innovation in everything we do.
• We are connected to our customers – We listen, understand and engage with our customers.

World Travel Holdings UK

Chorley | Full-time (40 hours) | Competitive salary + benefits

World Travel Holdings UK is the UK division of the world’s largest cruise agency, home to leading cruise brands including Cruise118, SixStarCruises, and RiverVoyages.

The Role:

The M.I & Process Development Analyst sits at the heart of World Travel Holdings UK’s digital transformation. As the business continues to invest in cutting-edge technology, the role extends beyond managing data and plays a central part in shaping how automation and AI are used to improve day-to-day operations.

By bridging the gap between complex data and real business challenges, the role is focused on identifying inefficiencies, designing smarter processes, and delivering practical, scalable solutions that drive operational excellence and support continued growth.

To support the Head of M.I & Process Development in all aspects of data management, reporting, and business process re-engineering, ensuring continuity of departmental knowledge and delivery of innovative solutions.

Responsibilities

• Learn and document all existing departmental processes (technical and layman documentation).
• Support ingestion of new data sources into the Data Warehouse.
• Assist in building new major reports and developing new business process re-engineering solutions (automation and AI).
• Maintain and modify existing solutions as required.
• Share responsibility for ongoing data management, reporting, and automation tasks.
• Provide cover for the Head of M.I & Process Development as needed, ensuring business continuity.
• Collaborate with third-party developers and internal stakeholders.
• Continuously develop technical skills in data management, reporting, and automation.

Experience Required

• Strong analytical and data management skills.
• Experience with data warehousing, reporting tools (Power BI, Excel, VBA), automation (Python), and A.I. technologies.
• Experience with the Microsoft technology stack.
• Experience with SQL.
• Ability to document processes clearly for both technical and non-technical audiences.
• Willingness to learn from and support the Head of M.I & Process Development, with a view to stepping up if required.
• Excellent communication and teamwork skills.
• Proactive approach to problem-solving and process improvement.
• Ability to work independently and influence at all levels.

Measures of Success

Comprehensive and Accurate Documentation:

All departmental processes are documented clearly and kept up to date, supporting both technical and non-technical understanding and ensuring business continuity.

Effective Data Management and Reporting:

New data sources are successfully ingested into the Data Warehouse, and reports are delivered accurately and on time to meet business needs.

Contribution to Process Improvement and Automation:

Actively supports and contributes to the development and optimisation of automation and AI solutions, resulting in measurable improvements in efficiency or quality.

Maintenance and Enhancement of Existing Solutions:

Existing data, reporting, and automation solutions are maintained and improved as required, with minimal disruption to business operations.

Business Continuity Support:

Provides effective cover for the Head of M.I & Process Development when needed, ensuring continuity of service and departmental knowledge.

Stakeholder and Team Collaboration:

Builds strong working relationships with internal stakeholders and third-party partners, contributing positively to team and project outcomes.

Continuous Professional Development:

Demonstrates ongoing development of technical and professional skills, proactively seeking opportunities to learn and apply new knowledge.

Initiative and Problem-Solving:

Proactively identifies and resolves issues, suggesting improvements and supporting the department’s agility and effectiveness.

What you get in return

• Salary dependant on experience.
• Hybrid working: 2 days office-based and 3 days home-based. 40 hours per week (Monday to Friday), based in Chorley, Lancashire.
• 25 days annual leave, plus bank holidays, increasing with service.
• Contributory company pension scheme.
• Company paid parking permit.
• Discounts on cruises and holidays for you & your family.
• Annual uncapped concession towards your own cruise holiday.
• Discounted travel insurance.
• Paid leave day for volunteer charity work or to participate in a fundraising event.
• Annual attendance bonus.
• Access to an employee discount platform which offers savings on everyday purchases.
• Enhanced maternity package.
• Enhanced paternity pay.
• Refer a friend bonus.
• Paid day off work on your birthday.
• Training contributions.

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen.
• We are passionate – We are approachable, direct and straightforward to deal with.
• We strive to be better – We push for excellence and innovation in everything we do.
• We are connected to our customers – We listen, understand and engage with our customers.