World Travel Holdings UK Careers

 

At World Travel Holdings (UK) we hire the best people who have a true passion for Travel.

Why Work For World Travel Holidays (UK) Ltd

We are a recognised Industry leader, our brands are:

  • Cruise118.com - the UK’s fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service.
  • SixStarCruises.co.uk – Europe’s largest seller of ultra-luxury cruises.
  • RiverVoyages.com – the UK’s fastest growing seller of river cruises.

Best Workplace in Travel 2024

  • 100% believe WTH encourage charitable activities.
  • 98% believe WTH is run on strong values/principles.
  • 95% feel their manager talks openly and honestly.

Our people love working here!

We invest in growth and development of our employees - to make you the experts that our customers know and love. We provide ongoing training and excellent career progression.

 

Our employees feel valued and trusted

With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.

Integrity – a foundation of the business

We work within a fun, dynamic, honest and professional culture, creating dream holidays and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.

We are currently recruiting for:

Note : For the below vacancies, please email recruitment@cruise118.com. Please be aware that all job offers and application responses from Cruise118.com or any of our other brands (World Travel Holdings UK, Six Star Cruises or River Voyages) will come from either recruitment@cruise118.com, recruitment@worldtravelholdings.co.uk, recruitments@sixstarcruises.com or a team member from an @worldtravelholdings.co.uk address.

We will never ask you to send personal information or copies of documentation to a different email address. If you receive any communication requesting otherwise, please verify its authenticity before responding

About the role

Reporting to Head of Product and Commercial, the role of Product Executive will liaise with cruise suppliers to deliver strong, competitive, and engaging cruise product and deals within all our marketing activity. Building unique product with obtained exclusives rates and collaborating with Sales, Marketing, and Training departments to ensure successful sales delivery is a key element of the role. You will work closely with our Supplier Relations team supporting our partner interactions and ensuring we deliver on all commercial targets.

 

What you will be doing:

  • Contribute towards weekly marketing plans in line with business focuses and cruise line promotions and campaigns.
  • Deliver strong and competitive product through briefing and approving across all website and marketing channels with accuracy.
  • Analyse our performance and that of our suppliers to identify and deliver on key focuses and opportunities.
  • Ongoing competitor analysis to ensure we have competitive pricing and product in all activity.
  • Liaise with suppliers to source cruise deals, including net rates and special offer promotions.
  • Obtain weekly pricing and availability updates from the cruise lines, and update pricing on the website.
  • Managing cruise line promotions within our online booking journey.
  • Build new, unique and engaging fly-cruise and cruise and stay offers.
  • Own and understand cruise line campaigns, promotions and systems and co-ordinate distribution to relevant departments to ensure appropriate knowledge and expertise.
  • Proactively work with third party data suppliers to ensure accurate pricing on our data feeds.
  • Collaborate with marketing and web development teams on website improvements and processes.
  • Any other reasonable requested task within skill set

Skills and Experience

  • Experience in a product role within the travel industry, preferably within the cruise sector
  • Have a good level of geographical knowledge.
  • Ability to work pro-actively, under pressure and to tight deadlines, whilst maintaining accuracy
  • Excellent organisation & communication skills
  • A strong team player, who will influence both internally and externally.
  • Ability to ‘think on your feet’.
  • Lively and outgoing personality.

What you get in return

  • Salary £25,000 - £27,000 p.a.
  • Hybrid working (Remote will be considered based on experience). 2 x days office & 3 x days home. 40 hrs per week (Monday to Friday), based in Chorley, Lancashire.
  • 30 days annual leave (incl. bank holidays) which increases with service
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

About the role

We’re looking for a motivated, creative marketer to join our fast-paced team behind three leading cruise travel websites. You’ll play a key role in supporting marketing activity across a mix of channels gaining hands-on experience in a variety of areas — from helping create engaging content to supporting campaigns and analysing results. It’s a great opportunity for someone who’s eager to learn, full of ideas, and ready to make an impact in a dynamic, results-driven environment.

 

What you will be doing:

  • Create or collaborate on social content (videos, carousels, stories, reels) and content that supports the wider content marketing strategy.
  • Write, edit, and publish blog posts, ensuring accuracy and relevance.
  • Own and maintain on-site content, making sure it is up-to-date, accurate, and aligned with brand standards.
  • Own the marketing planning and execution of product launches across multiple channels.
  • Provide up-to-date brand and cruise line campaign information to external agencies and 3rd parties.
  • Create and Co-ordinate the required outputs to support 3rd party and affiliate activity.
  • Maintain regular reports on marketing channel performance to help inform strategy.
  • Providing support to the wider team as needed across the full marketing mix.
  • Work closely with the wider marketing, product and sales teams.
  • Contribute ideas to content, campaigns, and marketing initiatives.

Skills and Experience

  • 1+ years of hands-on marketing experience
  • Strong written and verbal communication skills.
  • Creativity and the ability to contribute ideas for campaigns and content.
  • Solid understanding of digital marketing concepts (content, social media, affiliate, etc.)
  • Good attention to detail and organisational skills.
  • Comfortable working in a fast-paced, dynamic environment.
  • Basic analytical skills and willingness to support reporting and performance tracking (experience in Google Analytics and Excel desirable).

What you get in return

  • Salary Dependant on Experience
  • Hybrid working 2 x days office & 3 x days home. 40 hrs per week (Monday to Friday), based in Chorley, Lancashire.
  • 30 days annual leave (incl. bank holidays) which increases with service
  • Contributory company pension scheme
  • Company paid parking permit
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

About the role

To develop a top tier People and Development function, to improve the effectiveness and performance of our people across all areas of the business. To ensure that the business attracts, develops and retains colleagues at all levels, to achieve our long-term business goals.

Responsibilities:

People Function

  • Develop and implement a detailed People Plan, with supporting budget, objectives and metrics to support the key business strategies and objectives
  • Build, develop and motivate a team of People specialists to meet objectives and to establish credibility across the business
  • Establish management information and KPIs (internal and external benchmarking) to demonstrate the value of the People function
  • Manage the HR budgets (salary, training, communications etc) of c. £200k pa and demonstrate on-going improvements in cost per employee
  • Establish yourself as the functional leader, demonstrating skills of a trusted advisor and coach to the leadership team
  • Liaise with the WTH parent group HR functions to share best practice and consistency of approach across all People and Development functions

Recruitment

  • Ensure WTH is seen as an employer of choice
  • Establish reasons why WTH UK is best in class to work for
  • Work with Contact Centre Leaders to ensure management of Contact Centre recruitment aligns with overall business process and best practice
  • Ensure the effective implementation of all back-office staff recruitment, ensuring it is delivered at the appropriate time, cost and quality
  • Work with the senior managers to identify management recruitment needs and recommend and implement appropriate resourcing approaches

Training and Development

  • Ensure effective delivery of new starter training and induction to improve new starter retention and performance within the first 6 months in the business
  • Work with Contact Centre Leaders to ensure their management of Contact Centre new starter training and induction aligns with overall business process and best practice
  • Identify group training and development needs across the business, implement and source appropriate training solutions to give all employees the right skills and competencies to perform their job effectively
  • Develop management capability within the business, including establishing management frameworks, coaching and guiding senior managers
  • Supporting the Directors in identifying future needs and solutions
  • Make effective use of internal and external resource, to deliver training needs within budget

Staff Performance, Engagement and Retention

  • Develop and implement effective staff engagement and internal communications approaches to improve two-way information, understanding and engagement at all levels
  • Coach, advise and develop managers, including Senior Managers, on performance and motivation to get the best from all levels of staff through effective performance management
  • Implement, analyse, communicate and take actions to improve the engagement and retention of staff and managers

Pay and Rewards

  • Develop and implement appropriate pay and rewards mechanisms to ensure staff receive appropriate, timely and fair remuneration

Policies, Process and Administration

  • Ensure the efficient delivery of HR processes and administration, including identifying opportunities for step changes in these to support business growth
  • Ensure that WTH complies with our people legal and moral obligations, through the development and implementation of effective policies and processes

Organisation Design and Culture

  • Work with Directors to develop structures to support current business needs and future growth
  • Act as champion for desired values, culture and behaviours across all areas
  • Develop, implement and communicate new HR and Training approaches, policies and processes to maximise effectiveness and engagement of all staff

Skills and Experience

Requirements

  • Experience of multiple aspects of People Management, Human Resources, Training and Management Development across both operational and support functions
  • Significant leadership experience, with the ability to juggle multiple priorities and projects, including leading long-term projects and cross functional teams
  • Excellent planning and organising and attention to detail
  • Experience of people development approaches, best practice and theories
  • Excellent written and verbal communication skills
  • Proven ability to challenge and coach senior managers in a constructive way
  • Able to balance legal and process requirements with the needs of a rapidly growing and decisive business
  • Ability to use benchmarking and MI tools to drive performance improvements within own function and across the wider business
  • Evidence of commercial understanding or budget management

The Person

  • Reporting to the Managing Director, you will be expected to interact with the Directors and Senior Managers, showcasing skills as a people leader not simply a reactive implementer.
  • With exceptional influencing skills the focus will be making step changes, rather than implementation of smaller initiatives. Demonstrating hands-on delivery and developing your own priorities as well as responding to business requests.
  • The ability to cope with multiple priorities, across all aspects of human resources and training is a must, as is the ability to manage short term day to day tactical issues alongside the development and management of larger projects.
  • You will be naturally positive and enthusiastic about business change, growth and building a first-class HR function.

Measures of Success

  • People and Development KPIs (Eg Attrition, Absence, Cost per hire, employee relations)
  • External benchmarking scores with year-on-year improvement (e.g. Times Top 100)
  • Delivery of project milestones as per business planning and objectives

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen
  • We are passionate – we are approachable and direct and straightforward to deal with
  • We strive to be better – We push for excellence and innovation in everything we do
  • We are connected to our customers – We listen, understand and engage with our customers

Our next training date will be 23rd March.  If you would like to be considered and match our criteria detailed below, then please click the green 'Apply' button and send your CV to recruitment@cruise118.com

About the role

We’re looking for sales focused Cruise Sales Consultants who excel in hitting sales targets whilst giving excellent customer service. You’ll be at the forefront of creating unforgettable experiences, selling our customers their dream cruise holiday while delivering exceptional service. This is a fast-paced role for someone who is self-motivated, results-driven, and skilled at managing multiple tasks effectively.

 

What you will be doing:

  • Taking inbound calls and online chats, converting customer enquiries into bookings.
  •  Selling a wide range of cruise lines, flights, tours, and ancillary services to match customer preferences.
  • Meeting and exceeding sales targets and KPIs.
  • Listening to customers’ needs, building rapport, and offering tailored solutions.
  • Taking the workload out of booking for customers, allowing them to focus on enjoying their dream holiday.

What we need from you

  • Cruise sales experience is essential along with a genuine passion for cruising.
  • Dedication to delivering the highest standard of one-to-one personal service.
  • Proven track record of meeting and exceeding sales targets.
  • Strong ownership of your own development and an eagerness to increase product knowledge.
  • Prior homeworking experience is preferred.
  • Dynamic packaging experience is an advantage.
  • Experience using multiple cruise line booking systems, flight and accommodation systems and a solid understanding of Microsoft Office tools (e.g., Outlook, Excel).

What we offer you

  • Salary: £25,467 pa basic plus commission, with a realistic OTE of £35,000 - £40,000 per year.
  • Work Flexibility: Choose between hybrid or UK home-based work options.
  • Contributory company pension scheme
  • Company paid parking permit for hybrid workers.
  • 30 days annual leave (22 days plus 8 bank holidays).
  • Exclusive discounts on cruises and holidays for you & your family.
  • Annual uncapped concession towards your own cruise holiday.
  • Discounted travel insurance.
  • Paid leave day for volunteer charity work or to participate in a fundraising event.
  • Annual attendance bonus.
  • Access to an employee discount platform which offers savings on everyday purchases.
  • Enhanced maternity and paternity pay.
  • Refer a friend bonus.
  • Paid day off work for your birthday.
  • Ongoing training and development support.

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

 

Previous applicants from the last 12 months need not reapply.

 

We are committed to fostering an inclusive and diverse workplace. If you require any reasonable adjustments during the application process or interview, please let us know, and we’ll be happy to accommodate you.


There are no current vacancies at this time, but we regularly update our opportunities. Please check back later in the year for new roles.

About the role

You will be the main point of contact for our customers once their holiday has been booked by our sales team. Working in a fast-paced, high-volume environment, you’ll support customers primarily over the phone, with some email and webchat communication.

Customer enquiries will range from straightforward questions about cruises, flights, and accommodation to more complex requests such as itinerary amendments and date changes. The role also includes a small administrative element, such as quality-checking bookings and issuing invoices to ensure all details are accurate and meet our high standards. However, this is predominantly a phone-based position within a contact centre setting.

You’ll also have the opportunity to earn commission by identifying and promoting suitable holiday upgrades and additional extras. Your focus will be on resolving customer queries at the first point of contact, while consistently delivering our award-winning concierge service and an exceptional customer experience.

 

What we are looking for:

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

  • Cruise or travel experience – ideally from an online cruise company, retail travel agency, or tour operator where you’ve sold or supported cruise bookings..
  •  Customer service excellence – a strong track record in delivering outstanding service and creating memorable customer experiences.
  • First-hand travel insight – whether through cruising, working onboard, overseas roles, or simply your own adventures, destination knowledge is a big plus.
  • Tech-savvy skills – confidence using multiple booking systems (cruise and airline preferred) plus good working knowledge of Microsoft Office (Word, Excel, Outlook).
  • Adaptability – comfortable working in a fast-paced environment, picking up new systems quickly, and keeping accurate records.
  • Homeworking background – previous remote or contact centre experience is beneficial.
  • Attention to detail – organised, accurate, and reliable in managing bookings and administration
  • People skills – the confidence and personality to build rapport quickly with customers over the phone and on live chat.
  • Passion for travel – above all, enthusiasm and a genuine love of cruising and travel that you can share with our customers.

 

What we offer you

  • Salary: £25,467 pa 
  • Hybrid or homeworking (UK only)
  • Equipment provided (Laptop, Headset & Mouse)
  • Contributory company pension scheme
  • 30 days annual leave (22 days plus 8 bank holidays)
  • 40 hours per week. Mon-Fri 9-5.30pm or 9.30-6pm with 30 min lunch.
  • Saturdays on a rota basis.1 in 3 Winter Oct-Mar
  • 1 in 2 Summer April-Sept
  • Sundays 1 in 4 (July-Sept only)
  • Company paid parking permit if onsite
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases
  • Enhanced maternity package
  • Enhanced paternity pay
  • Refer a friend bonus
  • Paid day off work on your birthday
  • Option to buy/sell annual leave
  • Training contributions
     

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

 


We recruit at various times of the year.  Please send your CV to recruitment@cruise118.com or click on the link below.

Passionate about selling Luxury Cruise Holidays? We are looking for individuals who are highly motivated and target driven with the ability to multi-task who are keen to progress and grow with us.

You will be selling our customers their dream luxury cruise holiday whilst ‘delivering a remarkable experience.’

Our Luxury Cruise Concierge are the best in the business!  You will have reduced sales targets for the first few months whilst you settle in. We will also provide you with on-going training, coaching and support.

The Role

  • Selling luxury cruise holidays over the phone and online chat across all of our Six Star cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, to create the customers dream holiday.
  • Building rapport with your customers, listening to their needs and helping them find the best cruise holiday for them.
  • Giving exceptional personalised customer service as standard from first enquiry to after booking and beyond – encouraging repeat customers, and building your own customer database.
  • Taking responsibility for your customers, answering queries, and helping them at any stage of the booking process.
  • Achieving sales, conversion, and productivity targets.
  • Using your personal travel and cruise knowledge and experience to show that you are a cruise expert to gain repeat customers.

What we are looking for:

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

  • A genuine passion for selling luxury cruise holidays
  •  Previous experience selling luxury cruise holidays is essential
  • Previous experience in tailor-making and packaging holidays is preferred, including flights, hotels and land tours, to meet customers’ individual requirements.
  • A proven track record of meeting and exceeding sales targets.
  • Excellent customer service skills, with a strong focus on delivering personalised experiences.
  • A proactive approach to personal development, with a willingness to build product knowledge — including staying up to date with current marketing campaigns to maximise sales opportunities.
  • A strong interest in the luxury cruise market, with a commitment to providing customers with exceptional end to end service.
  • Excellent IT skills, with confidence using multiple cruise & flights systems and platforms simultaneously.
    Previous homeworking experience.

 

What you get in return

  • Competitive basic salary of £26,231pa with a very lucrative uncapped bonus scheme (OTE £45,000 - £50,000+).
  • 22 days holiday, plus 8 bank holidays which increases with service.
  • 6 week rolling rota issued in advance.
  • Remote, hybrid and office-based working- the choice is yours
  • Contributory company pension scheme
  • Company paid parking permit if office based
  • Discounts on cruises and holidays for you & your family
  • Annual uncapped concession towards your own cruise holiday
  • Discounted travel insurance
  • Paid leave day for volunteer charity work or to participate in a fundraising event.
  • Annual attendance bonus
  • Access to an employee discount platform which offers savings on everyday purchases.
  • Enhanced maternity package
  • Enhanced paternity pay.
  • Refer a friend bonus.
  • Paid day off work on your birthday
  • Training contributions

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen.
  • We are passionate – We are approachable and direct and straightforward to deal with.
  • We strive to be better – We push for excellence and innovation in everything we do.
  • We are connected to our customers – We listen, understand and engage with our customers.

WTH (UK) are an equal opportunities employer and value employee’s wellbeing and mental health.
 

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

 


World Travel Holdings UK

Chorley | Full-time (40 hours) | Competitive salary + benefits

World Travel Holdings UK is the UK division of the world’s largest cruise agency, home to leading cruise brands including Cruise118, SixStarCruises, and RiverVoyages.

The Role:

We’re looking for an experienced Marketing Manager to lead marketing for our specialist cruise brands SixStarCruises and RiverVoyages.

Working in a fast-paced, ambitious environment, you’ll own the end-to-end marketing strategy - translating brand and commercial objectives into integrated, multi-channel campaigns that inspire customers and drive results. You’ll lead a team of four and work closely with product, CRM, and external partners to deliver creatively elevated, performance-focused marketing.

This role is ideal for someone who understands luxury travel audiences, combines strategic thinking with strong delivery, and has a genuine passion for travel and storytelling.

What you’ll be doing:

  • Lead the planning, delivery and optimisation of integrated marketing campaigns across digital, social, email and content
  • Develop brand-led campaigns that balance storytelling with commercial performance
  • Own social and video strategy, with a strong focus on video-first content
  • Lead CRM and customer lifecycle marketing, from acquisition through to loyalty
  • Act as a brand guardian, ensuring consistency across all channels and touchpoints
  • Manage agencies, partners and cruise line collaborations
  • Track performance, report insights and optimise activity
  • Lead, coach and develop a high-performing marketing team

What we’re looking for:

  • 5+ years’ experience in a Marketing Manager or Senior Marketing role, ideally within travel or tourism
  • Proven experience leading and developing a marketing team
  • Strong experience delivering integrated, multi-channel marketing strategies
  • Understanding of luxury consumers and high-value purchase journeys
  • Experience across social, video, content, CRM and digital marketing
  • Commercially minded, with the ability to use insight and data to drive performance
  • Strong stakeholder management and communication skills
  • A passion for travel and brand building

What you get in return

  • Salary dependant on experience.
  • Hybrid working: 2 days office-based and 3 days home-based. 40 hours per week (Monday to Friday), based in Chorley, Lancashire.
  • 25 days annual leave, plus bank holidays, increasing with service.
  • Contributory company pension scheme.
  • Company paid parking permit.
  • Discounts on cruises and holidays for you & your family.
  • Annual uncapped concession towards your own cruise holiday.
  • Discounted travel insurance.
  • Paid leave day for volunteer charity work or to participate in a fundraising event.
  • Annual attendance bonus.
  • Access to an employee discount platform which offers savings on everyday purchases.
  • Enhanced maternity package.
  • Enhanced paternity pay.
  • Refer a friend bonus.
  • Paid day off work on your birthday.
  • Training contributions.

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen.
  • We are passionate – We are approachable, direct and straightforward to deal with.
  • We strive to be better – We push for excellence and innovation in everything we do.
  • We are connected to our customers – We listen, understand and engage with our customers.


World Travel Holdings UK

Chorley | Full-time (40 hours) | Competitive salary + benefits

World Travel Holdings UK is the UK division of the world’s largest cruise agency, home to leading cruise brands including Cruise118, SixStarCruises, and RiverVoyages.

The Role:

We’re looking for a Brand Manager to help shape and grow the Cruise118.com brand during an exciting period of development.

Working within a fast-paced and collaborative marketing team, you’ll play a key role in bringing our brand to life across multiple channels. From campaigns and content to social, video and PR, you’ll help ensure our brand is consistent, engaging and distinctive at every touchpoint.

This role is ideal for someone with solid brand experience who’s ready to take more ownership, build confidence as a brand lead, and develop their career within a growing travel business.

What you’ll be doing:

  • Support the development and day-to-day delivery of the brand’s positioning, tone of voice and visual identity
  • Help ensure brand consistency across campaigns, content and channels
  • Work on brand-led campaigns and storytelling across digital, social, video and content
  • Support social media and video activity, from planning and briefing through to performance review
  • Brief and review creative work, working closely with internal teams and agencies
  • Help maintain and evolve brand guidelines as the business grows
  • Support brand refreshes, launches or campaign moments
  • Deliver our outreach and guide PR activity, helping to build relationships with media, influencers and creators via third party agencies
  • Work closely with marketing, product and commercial teams to ensure brand thinking informs execution

What we’re looking for:

  • 3–5 years’ experience in a brand, marketing or creative role, ideally within travel or tourism
  • Good understanding of brand positioning, tone of voice and visual identity
  • Experience working across multiple channels, including social and content
  • A creative mindset with an interest in storytelling and brand-building
  • Ability to balance creativity with commercial goals
  • Strong organisational skills and confidence managing multiple projects
  • Comfortable collaborating with different teams and partners
  • A genuine passion for travel and brands

What you get in return

  • Salary dependant on experience.
  • Hybrid working: 2 days office-based and 3 days home-based. 40 hours per week (Monday to Friday), based in Chorley, Lancashire.
  • 25 days annual leave, plus bank holidays, increasing with service.
  • Contributory company pension scheme.
  • Company paid parking permit.
  • Discounts on cruises and holidays for you & your family.
  • Annual uncapped concession towards your own cruise holiday.
  • Discounted travel insurance.
  • Paid leave day for volunteer charity work or to participate in a fundraising event.
  • Annual attendance bonus.
  • Access to an employee discount platform which offers savings on everyday purchases.
  • Enhanced maternity package.
  • Enhanced paternity pay.
  • Refer a friend bonus.
  • Paid day off work on your birthday.
  • Training contributions.

Our Values

  • We deliver – We build plans to focus on the right things, and we make them happen.
  • We are passionate – We are approachable, direct and straightforward to deal with.
  • We strive to be better – We push for excellence and innovation in everything we do.
  • We are connected to our customers – We listen, understand and engage with our customers.


World Travel Holdings UK

Chorley | Full-time (40 hours) | Competitive salary + benefits

World Travel Holdings UK is the UK division of the world’s largest cruise agency, home to leading cruise brands including Cruise118, SixStarCruises, and RiverVoyages.

The Role:

The M.I & Process Development Analyst sits at the heart of World Travel Holdings UK’s digital transformation. As the business continues to invest in cutting-edge technology, the role extends beyond managing data and plays a central part in shaping how automation and AI are used to improve day-to-day operations.

By bridging the gap between complex data and real business challenges, the role is focused on identifying inefficiencies, designing smarter processes, and delivering practical, scalable solutions that drive operational excellence and support continued growth.

To support the Head of M.I & Process Development in all aspects of data management, reporting, and business process re-engineering, ensuring continuity of departmental knowledge and delivery of innovative solutions.

Responsibilities

    • Learn and document all existing departmental processes (technical and layman documentation).
    • Support ingestion of new data sources into the Data Warehouse.
    • Assist in building new major reports and developing new business process re-engineering solutions (automation and AI).
    • Maintain and modify existing solutions as required.
    • Share responsibility for ongoing data management, reporting, and automation tasks.
    • Provide cover for the Head of M.I & Process Development as needed, ensuring business continuity.
    • Collaborate with third-party developers and internal stakeholders.
    • Continuously develop technical skills in data management, reporting, and automation.

Experience Required

    • Strong analytical and data management skills.
    • Experience with data warehousing, reporting tools (Power BI, Excel, VBA), automation (Python), and A.I. technologies.
    • Experience with the Microsoft technology stack.
    • Experience with SQL.
    • Ability to document processes clearly for both technical and non-technical audiences.
    • Willingness to learn from and support the Head of M.I & Process Development, with a view to stepping up if required.
    • Excellent communication and teamwork skills.
    • Proactive approach to problem-solving and process improvement.
    • Ability to work independently and influence at all levels.

Measures of Success

Comprehensive and Accurate Documentation:

All departmental processes are documented clearly and kept up to date, supporting both technical and non-technical understanding and ensuring business continuity.

Effective Data Management and Reporting:

New data sources are successfully ingested into the Data Warehouse, and reports are delivered accurately and on time to meet business needs.

Contribution to Process Improvement and Automation:

Actively supports and contributes to the development and optimisation of automation and AI solutions, resulting in measurable improvements in efficiency or quality.

Maintenance and Enhancement of Existing Solutions:

Existing data, reporting, and automation solutions are maintained and improved as required, with minimal disruption to business operations.

Business Continuity Support:

Provides effective cover for the Head of M.I & Process Development when needed, ensuring continuity of service and departmental knowledge.

Stakeholder and Team Collaboration:

Builds strong working relationships with internal stakeholders and third-party partners, contributing positively to team and project outcomes.

Continuous Professional Development:

Demonstrates ongoing development of technical and professional skills, proactively seeking opportunities to learn and apply new knowledge.

Initiative and Problem-Solving:

Proactively identifies and resolves issues, suggesting improvements and supporting the department’s agility and effectiveness.

What you get in return

    • Salary dependant on experience.
    • Hybrid working: 2 days office-based and 3 days home-based. 40 hours per week (Monday to Friday), based in Chorley, Lancashire.
    • 25 days annual leave, plus bank holidays, increasing with service.
    • Contributory company pension scheme.
    • Company paid parking permit.
    • Discounts on cruises and holidays for you & your family.
    • Annual uncapped concession towards your own cruise holiday.
    • Discounted travel insurance.
    • Paid leave day for volunteer charity work or to participate in a fundraising event.
    • Annual attendance bonus.
    • Access to an employee discount platform which offers savings on everyday purchases.
    • Enhanced maternity package.
    • Enhanced paternity pay.
    • Refer a friend bonus.
    • Paid day off work on your birthday.
    • Training contributions.

Our Values

    • We deliver – We build plans to focus on the right things, and we make them happen.
    • We are passionate – We are approachable, direct and straightforward to deal with.
    • We strive to be better – We push for excellence and innovation in everything we do.
    • We are connected to our customers – We listen, understand and engage with our customers.

Our Award Winning Service


Best Workplaces in Travel 2024
Best Workplaces in Travel 2024
Travel Weekly Travel Agent Award 2023
Travel Weekly Travel Agent Award 2023
Best Online Travel Agency 2022
Best Online Travel Agency 2022
TTG Top 50 Ocean Travel Agency 2022
TTG Top 50 Ocean Travel Agency 2022
Best Online Agent 2021
Best Online Agent 2021
Best Company 2020
Best Company 2020
Best Online Agent 2019
Best Online Agent 2019
TTG Top 50 Travel Agency 2019
TTG Top 50 Travel Agency 2019
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This website will provide you with information on the financial protection that applies in the case of each holiday and travel service offered before you make your booking. At the time of booking, our Cruise Concierge will also confirm the financial protection applicable to your specific holiday. Please ask us for further information should you require it. The flight inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected. The cruise-only holidays on this website are financially protected by ABTA. Please see our booking terms and conditions for further information or for more information about financial protection and the ATOL Certificate, click here. Cruise118 acts as a retail agent to you and also as a disclosed agent of the holiday provider (the Organiser of the holiday). The Foreign & Commonwealth Office have up-to-date advice on staying safe and healthy abroad. Visit the foreign travel advice site for the latest travel updates.
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